Edgehill Creates New Role to Support High-Tech Seniors

The ‘on-call granddaughter’ enhances Edgehill's commitment to the outstanding resident experience.
May '23

Stamford, CT – Seniors are embracing technology more than ever, and the vast majority of them admit they need a little help in setting up or using their devices. That’s why Edgehill, an award-winning continuing care retirement community (CCRC) in Stamford, Conn., proudly announces the newly created position of Community IT (Information Technology) Specialist. As the demand for digital assistance among seniors skyrockets, Edgehill is leading the way in appointing 23-year-old Zoë Reyes to the role.

Zoë is a familiar face around Edgehill, having joined as a food and beverage server in 2019. She will now help residents confidently navigate the digital landscape for residents, from tablets and smartphones to wearable devices and the Internet.

“As the seniors’ ‘on-call granddaughter,’ I am excited to take on this new role and be their trusted resource in navigating the digital world,” said Zoë, an engineering student. “Technology can be a bit intimidating for seniors in this fast-paced era. My mission is to slow things down, make information more accessible and show them that age is just a number in the digital world. It’s not about being a tech expert; it’s about embracing change and moving with the times.”

In her new role, Zoë will combine her tech support expertise with her customer service instincts to create a one-of-a-kind resident experience. Her role includes:

  • Holding designated office hours as a safe space for residents to ask questions to improve their overall experience with technology.
  • Scheduling appointments for residents to provide more in-depth technical support. This may include, but is not limited to, assistance with setting up new devices, troubleshooting issues and optimizing device performance.
  • Making house calls to provide technical support and assistance for residents who are unable to visit during office hours.
  • Leading a lineup of four weekly classes, covering a range of topics that residents themselves get a hand in selecting.

“Zoë’s exceptional talent and unwavering dedication to our residents made her the perfect fit for the newly created role,” said Chris Cilano, Campus Executive Director of Edgehill. “With her infectious energy and genuine passion for empowering seniors, we have complete confidence that Zoë will ensure our residents remain safe and engaged.”

Zoë’s appointment demonstrates Edgehill’s commitment to delivering unparalleled care and support, equipping residents with the digital tools they need to thrive in a connected world.

Learn more about our Community IT Specialist.